Tasks

Troubleshooters

Contents

Adding Troubleshooters

Creating a Standard Task for Troubleshooters

Creating a Troubleshooter Timesheet

Creating a Troubleshooter Timecard for an Asset

Viewing Follow-up Work Requests Created from Troubleshooter Timecards

Troubleshooters are maintenance tradespeople specifically assigned to handle minor problems that occur everyday. These tasks are usually not planned and, therefore, work orders are not created for them ahead of time. The troubleshooter responds when the problem occurs and performs the necessary repairs to get the equipment back in service as quickly as possible.

APM provides a way for troubleshooters to record their time spent on troubleshooting tasks without having to create a work order for each task. Only employees with the troubleshooter role selected on their employee record can have their time recorded against a troubleshooter timesheet.

For troubleshooting labor charges to post correctly, APM needs to create work orders for each troubleshooting timesheet entry. To set this up, you must create troubleshooter standard tasks or task templates. To create a troubleshooter task, select This task is used by troubleshooters to record their time worked on the task’s Charging Info tab.

When a troubleshooter fills in a timesheet, he or she can select from a list of troubleshooter standard tasks or task templates. APM uses the task to create a troubleshooter work order. APM automatically closes work orders created for troubleshooters. You can view the troubleshooter work orders on the Work Orders view, Historical tab.

The topics in this section explain how to set up and use troubleshooting timesheets.