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Requesting Follow-up Work for an Override Incident

You can request a work document for follow-up work on an override incident. Once created, APM follow-up work orders and work requests must go through the normal planning and approval processes in the same way as other work orders and work requests.
If you are using AssetWise Enterprise Interoperability (AWEIS) to exchange data with a CMMS system (for example, SAP Plant Maintenance), the site’s interoperability profile determines whether APM work requests and work orders or requests for work are used.
If APM is configured to interact with a SAP Plant Maintenance system, the site’s interoperability profile determines whether APM work requests and work orders or SAP maintenance orders and notifications are used.
This topic explains how:
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To Request a Follow-up APM Work Document
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To Request a Follow-up AWEIS Request for Work
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To Request a Follow-up SAP Maintenance Order
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To Request a Follow-up SAP Notification

To Request a Follow-up APM Work Document

1.
Open the Override Incident window.
2.
Make sure that editing is enabled.
3.
Select the Properties view and the Follow Up Work tab.
4.
Click New. The Override Incident Follow Up Work dialog appears. Here is an example when APM work documents are used:
By default, information from the safety override is copied to this dialog.
5.
Select the document type: work request or work order.
6.
If you selected Work order, select the method for creating the document. The options are:
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From scratch – Add a new work order. See step 7.
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From standard job – Browse to select the appropriate standard job. Select the requested completion date
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From standard task – Browse to select the appropriate standard task. Select the requested completion date
7.
If you are creating the document from scratch, enter the following information:
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Descriptive title for the work document
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The work type is provided by the asset’s default settings. You can change it if required
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Work classification
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Work priority
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Requested completion date
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Maintenance group
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Description
8.
Click OK. The Request Follow-up Work dialog closes. The document appears in the Follow Up Work tab.

To Request a Follow-up AWEIS Request for Work

1.
Open the Override Incident window.
2.
Make sure that editing is enabled.
3.
Select the Properties view and the Follow Up Work tab.
4.
Click New. The Override Incident Follow Up Work dialog appears.
For information about defining a request for work, see Creating a Request for Work from Scratch.

To Request a Follow-up SAP Maintenance Order

1.
Open the Override Incident window.
2.
Make sure that editing is enabled.
3.
Select the Properties view and the Follow Up Work tab.
4.
Click New. The Override Incident Follow Up Work dialog appears.
Here is an example when SAP work documents are used:
5.
To use an existing maintenance order, select the New or existing document list and click “Existing document”.
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Click the browse icon to open the browse dialog, where you can select criteria for filtering the list of documents.
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Click to view the list of items. (You can return to the criteria to refine the filters by clicking .)
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Select the maintenance order and click OK. The maintenance order number and description are displayed in the dialog.
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Click OK to add the follow-up work to the incident.
6.
To create a maintenance call, select Maintenance plan call.
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Click the browse icon to open the browse dialog, where you can select criteria for filtering the list of documents.
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Click to view the list of items. (You can return to the criteria to refine the filters by clicking .)
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Select the maintenance plan and click OK. The maintenance plan’s identifier and description are displayed in the dialog.
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Select the package.
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Click OK to add the follow-up work to the incident.
7.
To create a maintenance order, select the New or existing document list and click “New document”.
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The selected maintenance order type is defaulted from the site’s interoperability profile. You can change this value if needed.
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If the asset (or one of its ancestors in the asset hierarchy) is linked to an SAP functional location, equipment, or both, the information is displayed in the dialog. If both a functional location and equipment are selected, the functional location’s information is defaulted. You might also be able to select these SAP objects if they are not defaulted from an asset.
The following information from the functional location or equipment is displayed:
Planning and maintenance plants
Planner group
Main work center
Location, room, plant section
ABC indicator
The site’s interoperability profile determines which default values you can change for the new maintenance order.
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Select the type of task list that applies to the maintenance order: General, Functional Location, or Equipment.
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Click the browse icon to select the task list to use.
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In each of the Details, Location, and Description tabs, review and change the values, as needed.
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Click OK. The Override Incident New Follow-up Work dialog closes. The maintenance order is created in SAP and its number and title are returned to the record in APM. The maintenance order is added to the Follow Up Work tab.

To Request a Follow-up SAP Notification

1.
Open the Override Incident window.
2.
Make sure that editing is enabled.
3.
Select the Properties view and the Follow Up Work tab.
4.
Click New. The Override Incident Follow Up Work dialog appears.
5.
In the Type of document list, select “Notification”. The Override Incident New Follow-up Work dialog changes as follows:
6.
To use an existing notification, select the New or existing document list and click “Existing document”.
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Click the browse icon to open the browse dialog, where you can select criteria for filtering the list of documents.
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Click to view the list of items. (You can return to the criteria to refine the filters by clicking .)
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Select the notification and click OK. The notification number and description are displayed in the dialog.
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Click OK to add the follow-up work to the incident.
7.
To use a new notification, select the New or existing document list and click “New document”.
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The selected notification type is defaulted from the site’s interoperability profile. You can change this value if needed.
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If the asset (or one of its ancestors in the asset hierarchy) is linked to an SAP functional location, equipment, or both, the information is displayed in the dialog. If both a functional location and equipment are selected, the functional location’s information is defaulted. You might also be able to select these SAP objects if they are not defaulted from an asset.
The following information from the functional location or equipment is displayed:
Planning and maintenance plants
Planner group
Main work center
Location, room, plant section
ABC indicator
The site’s interoperability profile determines which default values you can change for the new notification.
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In each of the Breakdown, Location, Item, Task and Activity, and Description tabs, review and change the values, as needed.
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Click OK. The Override Incident New Follow-up Work dialog closes. The notification is created in SAP and its number and title are returned to the record in APM. The notification is added to the incident’s Follow Up tab.