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Tracking the Escalation Process on an RSS Analysis
To Track the Escalation Process
1. Open the RSS analysis and select the Properties view. When the analysis status is Escalation process, the Escalation tab is added to this view.
2. Select the Escalation tab.
3. In the Escalation status list, select “Escalation started”. APM automatically records the date in Started on.
4. In the Assigned to list, select the team member responsible for managing the escalation process.Tip: You can also press F3 in the Assigned to box to add a team member. In the Properties dialog that appears, select a member type, fill in the options, and click OK. The member is added to the Assigned to box.
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6. At any time, enter information in the Notes box.