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Entering and Reviewing Comments on an RCA

The commenting feature helps the analysis team keep track of their work. The team can record comments on the analysis, attach documents to them, respond to comments, mark them as reviewed, and view the status of comments. Tasks can also be assigned to comments to identify work and the employee to complete it.
This topic explains how:
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To Enter a Comment on a Root Cause Analysis
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To Edit or Respond to a Comment
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To Review, Delete, or Copy a Comment

To Enter a Comment on a Root Cause Analysis

1.
Open the analysis, select the Properties view, and Comments tab. This tab lists existing comments, showing who entered them and when, the responses, and their statuses.
2.
Click New to add a comment. The Comment window opens, where you can record information and add attachments.
For more information about adding attachments, see Adding Attachments to Objects.
3.
To add a task assignment, select the Task tab and click Assign task:
4.
Provide the appropriate information:
Setting Name
Description
Task
Descriptive name for the task.
Task type
Task type is typically used to categorize and sort tasks.
Assigned to
Employee assigned to complete the task.
Task due date
Date on which the task should be completed.
Task status
Task status indicates the progress of task completion.
Task completed
The date on which the task is actually completed.
Task description
Explanation of the task.
5.
Click OK to close the window.

To Edit or Respond to a Comment

1.
Double-click the comment in the Comments tab to open the Comment window.
2.
Click Edit to modify the comment, add a response, or mark the comment as reviewed. You can also add attachments and view details about the comment’s history.
3.
Click OK to close the window.

To Review, Delete, or Copy a Comment

1.
To mark a comment as reviewed, select it in the Comments tab and click Mark as Reviewed. The Reviewed By, Reviewed On, and Reviewed columns are populated for that comment.
2.
To delete a comment, right-click it in the Comments tab and click Delete. The comment is removed from APM.
3.
To copy a comment, right-click it in the Comments tab and click Copy. The Comment window opens, showing a copy of the original. When you are finished working with the comment, click OK to close the window.