Concepts

Settings

Setting up Downtime and Work Delay Reasons

Before you start to use APM’s downtime incident functions, define a list of reasons for downtime. In this way, you can track downtime by specific causes. The reasons for downtime can be used to classify the downtime as being for repairs, inspection and production stoppage, and so on.

You might want to define a reason called “other” to cover downtime incidents that do not fall into one of the reasons you have identified. But you should monitor its use to determine if additional reasons should be added to the list.

The list of reasons can be used for downtime incidents, work delays, and failures, work delays and failures only, or downtime incidents only. For example, the reason “Incorrect Parts” might be used for work delays and failures, as well as downtime incidents.

APM comes with some reasons already defined. You can edit or add to the list of reasons. This topic explains how to create a new reason.

To Set up Downtime and Work Delay Reasons

1.	From the Site window, select the Performance Management view, Settings tab. Select the Downtime tab and the Downtime management settings node in the tree.

Tip: You can also click the Administration menu, Performance Management Settings, and then Downtime Management. The Downtime Management Settings dialog appears.

2.	Select the Downtime Reasons tab. This tab shows a list of the current reasons for work delay or for downtime.

3.	Click New. The Reason for Work and Downtime Delays dialog appears.

4.	Enter the following settings:

Setting Name

Description

Reason

The description of a common reason that work is delayed on your site. Work delay reasons can be up to 50 characters long.

Usage

When this work delay reason will be available to be used: • Work delays, failures and downtime: This reason will be available to users reporting work delays, equipment failures, or downtime incidents. • Work delays and failures only: This reason will only be available to users reporting work delays or equipment failures. • Downtime incidents only: This reason will only be available to users reporting downtime incidents.

Responsibility

Select whether this reason is the responsibility of maintenance or operations. The system uses this setting to sort lists of downtime incidents, failures, and work delays.

5.

Click OK.

6.	Repeat steps 3 to 5 to enter all of your work delay reasons.