Concepts

Tasks

Settings

Resolving a Failure

Resolving a failure updates the failure record’s resolution information with a description of the work performed and the date and time when the resolution was completed. You can also record when the asset was returned to service.

Note: Resolving a failure does not affect any downtime incidents that were created for it. Recording the end of downtime is a separate procedure. For more information, see Reviewing and Closing Downtime Incidents.

If it is necessary to change the failure record after it is resolved, you must reopen it. For more information, see Reopening a Failure Record.

To Resolve a Failure

1.	Select the site’s Performance Management view, Failures and Downtime tab, and Failures tab. Right-click the failure record and click Resolve. The Resolve Failure dialog appears.

Tip: You can also open the Failure or Anomaly window, select the Failure menu, and then Resolve.

The Failure area displays information about the asset, failure mode or problem, failure description, and status.

2.	In the Resolution area, select the date and time when the failure was resolved.

3.	Select the employee who is responsible for the resolution.

4.	If the failure record references a problem rather than a failure mode, you can select a cause and remedy.

5.	Enter a description of the activities performed to resolve the problem in the Note box.

6.	If appropriate, enter the estimated value of the savings achieved by avoiding a more serious failure.

7.	In the Failure costs box, you can enter the estimated costs to the company of the failure.

8.	Select the date and time when the asset was back in service.

9.	Select the Details tab.

10.	Record any delays that affected the resolution of the failure. For more information, see Adding Delays to Failure Records.

11.	Record any downtime incidents that occurred as a result of the failure. For more information, see Adding Downtime to Failure Records.

12.	Click OK. The failure record’s status is updated to Resolved.