New: The work request has been created, but has not been turned into a work order yet.
Work Order Created: A work order has been created for this work request.
Work Completed: The work order that was created for this work request has been completed.
Canceled: The work request was canceled.
Closed: The work request was manually marked as “Closed”.

Failure resolution: The work order task’s purpose is to help resolved the failure.
Failure reporting: The failure was linked to the work order when activity was reported.