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New: The work request has been created, but has not been turned into a work order yet.Work Order Created: A work order has been created for this work request.Work Completed: The work order that was created for this work request has been completed.Canceled: The work request was canceled.Closed: The work request was manually marked as “Closed”.
• Failure resolution: The work order task’s purpose is to help resolved the failure.
• Failure reporting: The failure was linked to the work order when activity was reported.